Terms of Service
OVERVIEW
This website is operated by Chai Revolution, based in Hamburg, Germany. Throughout the site, the terms “we”, “us”, and “our” refer to Chai Revolution. We offer this website, including all information, tools, and services available from it, to you (the “user”) conditional upon your acceptance of all terms, conditions, policies, and notices set out here.
By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms and Conditions (“Terms”, “Terms of Service”), including additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the website, including browsers, customers, vendors, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access the website or use any of our services.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features, functions, or tools added to the current store shall also be subject to these Terms. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to review this page periodically. Your continued use of the website after any changes are posted constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform used to sell our products and services.
SECTION 1 - ONLINE SHOP TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or otherwise legally capable of entering into binding contracts under the laws of your country of residence.
You agree not to use our products or services for any unlawful or unauthorized purpose, and you must not, in the use of the website or services, violate any applicable laws, including but not limited to copyright, trademark, and data protection laws.
You must not transmit or upload any worms, viruses, malicious code, or any material of a destructive or disruptive nature.
Any breach or violation of these Terms may result in immediate restriction or termination of your access to the website and our services, without prior notice.
SECTION 2 - GENERAL CONDITIONS
Chai Revolution reserves the right to restrict or refuse access to the website, online store, or any part of our services where there is a legitimate reason, including but not limited to breach of these Terms, fraudulent or abusive behavior, or use of the website in a manner that may harm Chai Revolution, its customers, or third parties.
You understand and agree that your non-payment and order-related data (excluding credit card or other payment details) may be transferred unencrypted and involve:
(a) transmission over various networks; and
(b) adaptation to technical requirements of connecting networks or devices.
All payment information, including credit card data, is transmitted in encrypted form in accordance with applicable data protection and payment security standards.
You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the website, the Service, or any content or contact information obtained through the website, without prior express written consent from Chai Revolution.
The section titles and headings in these Terms are included for convenience only and do not affect their interpretation or legal effect.
SECTION 3 - WEBSITE INFORMATION AND ACCURACY
The content on this website is provided for general informational purposes only. While Chai Revolution takes care to ensure that all information published is accurate and up to date, we do not warrant that the information on this site is always accurate, complete, reliable, current, or error-free.
Any reliance on the material on this site is at your own discretion and risk. Before making business or purchasing decisions, you should verify any information obtained from this website through primary or more current sources.
This website may include historical information or archived materials that are provided for reference purposes only. Such information is not necessarily current and should not be relied upon as indicative of present circumstances.
We reserve the right to modify, update, or remove any content on this site at any time without prior notice. However, we are under no obligation to update any information unless required by law. It is your responsibility to stay informed about any changes to the content or terms of this website.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
All prices for our products are stated in euros (€) and include value-added tax (VAT) where applicable, unless otherwise indicated. Prices are subject to change at any time prior to the conclusion of a binding purchase contract.
We reserve the right to modify, suspend, or discontinue the website, any service, or any part of its content, temporarily or permanently, without prior notice, provided such action does not unreasonably affect customers with existing confirmed orders.
Chai Revolution shall not be liable to you or any third party for any modification, price adjustment, suspension, or discontinuation of the website or any service, except where mandatory statutory rights apply.
If a price or product change affects an order that has already been placed but not yet accepted, we will notify you and offer the option to confirm or cancel the order. Any payments already made will be refunded if the order is cancelled.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be offered exclusively online through our website. These products or services may have limited availability and are subject to return or exchange only in accordance with our Return Policy and applicable consumer protection laws.
We make every reasonable effort to display the colors, images, and descriptions of our products as accurately as possible. However, variations may occur due to different display settings, lighting conditions, or natural differences between product batches. We therefore cannot guarantee that your device’s display accurately reflects the actual color or appearance of the product.
We reserve the right to limit the sale of our products or services to specific persons, regions, or quantities, provided this does not conflict with applicable law. Such limitations may be applied, for example, to prevent commercial reselling, ensure fair access to limited editions, or maintain product quality standards.
All product descriptions, pricing, and availability information are subject to change at any time without prior notice. We also reserve the right to modify, discontinue, or replace any product or service at our discretion. If a product becomes unavailable after you have placed an order, we will inform you promptly and refund any payments made.
While we take care to ensure high quality across all our products and services, we do not warrant that they will meet every individual expectation or that the website or any service provided will be free from errors or interruptions.
SECTION 6 - ORDER ACCEPTANCE AND INFORMATION ACCURACY
All orders placed through our website are subject to acceptance by Chai Revolution. We reserve the right to decline or cancel orders before a binding contract is formed, for example if products are unavailable, if pricing or description errors occur, or if we suspect fraudulent or bulk purchasing activity.
We also reserve the right to limit the quantity of items purchased per customer, household, or order, particularly where multiple orders appear to originate from the same customer account, payment card, billing address, or delivery address.
If we are unable to accept or must cancel an order, we will inform you promptly using the contact details you provided at the time of ordering. Any payments already made will be refunded without delay.
You agree to provide complete, accurate, and current purchase and account information for all transactions made on our website, and to update such information (including email address, payment details, and delivery information) so that we can complete your order and contact you as necessary.
For information about returns, cancellations, and your statutory consumer rights, please refer to our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY CONTENT AND LINKS
Our website may contain links to or materials from third-party websites, services, or resources that are not operated or controlled by Chai Revolution. These are provided solely for user convenience.
Chai Revolution does not assume any responsibility for the content, accuracy, availability, or practices of such third parties. The inclusion of a link or third-party material does not imply endorsement or approval of the provider or its offerings.
Any contracts, purchases, or other transactions entered into with third-party providers are made exclusively between you and the relevant third party. Chai Revolution shall not be liable for any loss or damage arising in connection with such third-party websites, products, or services, except where we have actual knowledge of unlawful content and it would have been technically and reasonably possible for us to prevent its use.
We recommend that you carefully review the applicable terms and privacy policies of any third-party websites before engaging in transactions or sharing personal data.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you submit certain materials (for example, contest entries) or if you voluntarily send us creative ideas, suggestions, proposals, plans, reviews, or other content (collectively “Submissions”), you grant Chai Revolution a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Submissions in any media for business purposes, including marketing and product development.
You agree that:
(a) Chai Revolution has no obligation to keep any Submission confidential;
(b) Chai Revolution has no obligation to pay compensation for any Submission; and
(c) Chai Revolution has no obligation to respond to any Submission.
We reserve the right, but are not obliged, to monitor, edit, or remove any content that we reasonably consider unlawful, offensive, defamatory, infringing, or otherwise in violation of these Terms or applicable law.
You represent and warrant that your Submissions do not infringe the rights of any third party, including copyrights, trademarks, privacy, or other personal rights, and that they do not contain unlawful, defamatory, or harmful material, including viruses or other malicious code.
You must not use a false email address or mislead us or others regarding the origin of any Submission. You are solely responsible for the content and accuracy of your Submissions. Chai Revolution accepts no responsibility or liability for any Submissions posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION, PRICES AND PAYMENT CONDITIONS
Your submission of personal information through the store is governed by our Privacy Policy.
Unless otherwise stated in the product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description. Payment can be made using one of the methods mentioned in our online shop. When choosing a payment method offered via the payment service "Shopify Payments", payment will be processed via the payment service provider Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter referred to as "Shopify"). The individual payment methods offered via Shopify are communicated in our online shop. Shopify may use other payment services to process payments, which may be subject to special payment terms. Further information on "Shopify Payments" can be found at https://www.shopify.com/payments.
SECTION 11 - ERRORS, INACCURACIES AND UPDATES
Chai Revolution takes great care to ensure that all information provided on this website, including product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability, is accurate and current. Nevertheless, typographical errors, inaccuracies, or omissions may occasionally occur. We reserve the right to correct or update any such errors or inaccuracies, to change or update information, or to adjust pricing at any time without prior notice, provided that no binding purchase contract has yet been concluded. If an error or inaccuracy affects an order that has already been placed, we will notify you promptly. In such cases, we reserve the right to withdraw from the contract or to offer you the opportunity to confirm the order under the correct terms. Any payments already made will be refunded without delay if the order is cancelled. Chai Revolution is not obliged to update, amend, or clarify information on this website except where required by law. The absence of a specific update or refresh date shall not be interpreted to mean that all information on the website or related materials is complete, accurate, or current. We also reserve the right to modify, suspend, or discontinue parts of the website, products, or services at any time, for technical, operational, or commercial reasons, provided that this does not unreasonably disadvantage customers who have already placed binding orders.
SECTION 12 - PROHIBITED USES
You agree not to use this website or any of its content for unlawful or abusive purposes. In particular, you agree not to:
(a) use the website in violation of any applicable laws or regulations;
(b) infringe on the intellectual property rights of Chai Revolution or any third party;
(c) transmit or upload malicious code, viruses, or any material that may damage or disrupt the operation of the website or other systems;
(d) collect, store, or misuse personal data of other users;
(e) use the website to harass, defame, or discriminate against others on the basis of gender, religion, nationality, ethnicity, disability, age, or sexual orientation;
(f) use automated systems or software (such as bots or scrapers) to access the website without authorization;
(g) use the website for misleading, fraudulent, obscene, or immoral purposes; or
(h) attempt to interfere with or circumvent the website’s security features.
Chai Revolution reserves the right to restrict or terminate access to the website if these Terms are violated, to the extent permitted by law.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Chai Revolution makes reasonable efforts to ensure that the website and our services are available and function properly. However, we do not warrant that the website will be uninterrupted, free of errors, or permanently available. To the extent permitted by law, we exclude all liability for slight negligence regarding service interruptions, technical delays, or minor inaccuracies, provided that no material contractual obligations are affected. Nothing in these Terms shall exclude or limit our liability for intent, gross negligence, injury to life, body or health, or for any rights under mandatory consumer protection law. Our total liability under these Terms shall, to the extent permitted by law, be limited to foreseeable damages typical for this type of contract. Statutory warranty rights for purchased goods remain unaffected.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Chai Revolution from any third-party claims or demands, including reasonable legal fees, arising from your intentional or grossly negligent violation of these Terms or applicable law, provided that such claim is directly attributable to your conduct.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
These Terms remain in effect until terminated by either you or Chai Revolution.
You may terminate this agreement at any time by discontinuing use of our website or notifying us of your decision to close your account. We may terminate this agreement or restrict access to our services if you materially breach these Terms, violate applicable law, or engage in conduct that may harm Chai Revolution or other users. Any obligations or liabilities incurred prior to termination (including outstanding payments or legal responsibilities) shall remain enforceable after termination, to the extent permitted by applicable law.
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms is unclear, it shall be interpreted in accordance with the applicable statutory rules.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Germany.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
For questions about these Terms, please contact us at:
📧 kontakt@chai-revolution.de
📍 Chai Revolution
Ackermannstr. 22
22087 Hamburg